Introduction
Welcome to Airon Game's Privacy Policy. At Airon Game, we take the privacy of every Kabayan player seriously. This policy explains in plain, straightforward language what personal information we collect, why we collect it, how we use it, and how we keep it safe when you use our online casino platform at airongame.com.
By creating an account, logging in, or otherwise using any service on Airon Game, you agree to the practices described in this Privacy Policy. If you have questions or concerns, our support team is always ready to help — just reach out to us at support@airongame.com.
This Privacy Policy applies to all players and visitors of Airon Game, including residents of the Philippines. We are committed to complying with applicable Philippine data privacy laws and regulations, including the Data Privacy Act of 2012 (Republic Act No. 10173) and the rules and regulations issued by the National Privacy Commission (NPC).
Who We Are
Airon Game is a licensed online gaming platform serving players across the Philippines. We offer a wide range of games — from fishing games and bingo to baccarat, boxing betting, card games, and more — all designed to give you a sulit and entertaining experience right from your phone or computer.
As the operator of this platform, Airon Game acts as the personal information controller under Philippine data privacy law. We are responsible for deciding how and why your personal data is processed, and we are accountable for keeping it secure at all times.
Our operations are designed with Filipino players in mind. Whether you're depositing via GCash, Maya, or your BDO/BPI account, every transaction and every piece of information you share with us is handled with the utmost care and respect.
What Information We Collect
When you use Airon Game, we may collect the following types of personal information:
- Account Registration Data: Full name, date of birth, email address, mobile number, and a username and password of your choice.
- Identity Verification (KYC): A copy of a valid government-issued ID (such as PhilSys ID, SSS card, driver's license, or passport), selfie verification photos, and proof of billing or address.
- Financial Information: Payment method details (GCash number, Maya account, GrabPay, Coins.ph, BDO/BPI/UnionBank account details, or Visa/Mastercard card information), deposit and withdrawal history, and transaction records.
- Gaming Activity: Game history, bets placed, wins and losses, session duration, and responsible gaming settings or limits you have set.
- Device & Technical Data: IP address, device type, operating system, browser type, and cookies or session identifiers.
- Communications: Messages you send to our customer support team, survey responses, and any feedback you provide.
We only collect what we genuinely need. We do not collect unnecessary sensitive personal information, and we will always let you know if we require something beyond the standard data listed above.
How We Use Your Information
Your personal data is used for specific, legitimate purposes only. Here is how Airon Game uses the information we collect:
- Account Management: To create, maintain, and secure your Airon Game account.
- Identity Verification: To comply with Know Your Customer (KYC) requirements and prevent underage gambling, identity fraud, and money laundering.
- Processing Transactions: To handle deposits and withdrawals through GCash, Maya, GrabPay, InstaPay/PESONet bank transfers, BDO/BPI/UnionBank online banking, and card payments.
- Customer Support: To respond to your inquiries, resolve disputes, and provide you with assistance whenever you need it.
- Responsible Gaming: To monitor gaming behaviour and enforce self-exclusion, deposit limits, or cooling-off periods you have requested.
- Security & Fraud Prevention: To detect and prevent suspicious activity, protect the integrity of the platform, and keep other players safe.
- Legal Compliance: To fulfil our obligations under Philippine law, including reporting requirements under the Anti-Money Laundering Act (AMLA) and data privacy regulations.
- Platform Improvements: To analyse usage patterns and improve the overall Airon Game experience.
- Promotions & Offers (with consent): To send you updates about bonuses, new games, and special offers — but only if you have opted in.
How We Share Your Information
Airon Game does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Period. However, we may share your data in the following limited and necessary situations:
- Service Providers: Trusted third-party vendors who help us operate the platform — such as payment processors (GCash, Maya), KYC verification services, and IT infrastructure providers — only receive the minimum data needed to do their job, and they are bound by strict confidentiality agreements.
- Regulatory Authorities: We may be required to disclose certain information to Philippine government agencies such as the National Privacy Commission (NPC), PAGCOR, AMLC, or law enforcement agencies when mandated by law or a valid court order.
- Business Transfers: In the unlikely event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, with the same privacy protections applied.
Any third party that receives data from Airon Game is required to handle it in a manner consistent with this Privacy Policy and applicable Philippine law.
Cookies and Tracking Technologies
Airon Game uses cookies and similar tracking technologies to improve your browsing experience, keep you logged in, and understand how our platform is being used. Here is a quick breakdown of the types of cookies we use:
- Essential Cookies: Required for the website to function — these cannot be turned off. They include session management, authentication tokens, and security cookies.
- Functional Cookies: Remember your preferences, such as your language setting or game lobby layout.
- Analytics Cookies: Help us understand traffic patterns and improve the platform. Data collected is aggregated and anonymised.
- Marketing Cookies (with consent): Used to show you relevant promotions. You can opt out of these at any time through your account settings.
Most browsers allow you to manage or disable cookies through their settings. Note that disabling essential cookies may affect the functionality of Airon Game.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable Philippine laws and regulations. In general:
- Account data is retained for the duration of your active membership and for a minimum of five (5) years after account closure, in compliance with AMLA and other regulatory requirements.
- Transaction records are kept for at least five (5) years as required by financial regulations.
- Customer support communications are retained for two (2) years from the date of the last interaction.
- KYC documents are stored for the period required by regulatory authorities.
When data is no longer needed and no legal requirement exists to retain it, we securely delete or anonymise it.
Your Rights Under Philippine Law
As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal information held by Airon Game:
- Right to be Informed: You have the right to know how your data is collected, used, and processed.
- Right to Access: You can request a copy of the personal information we hold about you.
- Right to Rectification: You can ask us to correct any inaccurate or incomplete information.
- Right to Erasure or Blocking: Under certain circumstances, you can request that we delete or block your personal data.
- Right to Object: You can object to the processing of your personal data for direct marketing or other purposes not related to fulfilling our contractual obligations.
- Right to Data Portability: You can request a structured, machine-readable copy of your data to transfer to another service.
- Right to Lodge a Complaint: If you believe your rights have been violated, you may file a complaint with the National Privacy Commission (NPC) of the Philippines.
To exercise any of these rights, please contact us at support@airongame.com. We will respond within fifteen (15) working days of receiving your request.
Data Security
Keeping your data safe is something we genuinely care about at Airon Game. We implement a range of technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction:
- All data transmitted between your device and our servers is encrypted using SSL/TLS technology.
- Sensitive account and financial data is stored using industry-standard encryption protocols.
- Access to personal data within our organisation is strictly limited to authorised personnel on a need-to-know basis.
- We conduct regular security audits and vulnerability assessments of our platform.
- Two-factor authentication (2FA) is available and recommended for all Airon Game accounts.
While we take every reasonable precaution, no online platform can guarantee absolute security. In the event of a data breach that could harm your rights and freedoms, we will notify you and the National Privacy Commission as required by law, within seventy-two (72) hours of becoming aware of the incident.
No Services for Minors
Airon Game is strictly for adults aged 21 years and above, in line with Philippine gaming regulations. We do not knowingly collect or process personal information from minors. During registration and KYC verification, we verify the age of all players. If we discover that a minor has created an account, that account will be immediately suspended and any personal data collected will be securely deleted.
If you believe a minor has registered on our platform, please contact us immediately at support@airongame.com.
Changes to This Privacy Policy
Airon Game may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you by:
- Posting a prominent notice on our website homepage.
- Sending a notification to your registered email address or mobile number.
- Updating the "Last Updated" date at the top of this page.
Your continued use of Airon Game after any changes have been posted constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.
Contact Our Data Protection Officer
If you have questions, concerns, or requests related to this Privacy Policy or the handling of your personal data, you may reach our Data Protection Officer (DPO) directly:
- Email: support@airongame.com
- Website: airongame.com
We are committed to addressing all privacy-related concerns promptly and fairly. Your trust is something we value deeply, and we're always here to help — 'di kita pababayaan, Kabayan.